FAQ
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Les Soins Orā
- Monday - 9 am to 9 pm
- Tuesday - 9 am to 9 pm
- Wednesday - 9 am to 9 pm
- Thursday - 9 am to 5 pm
- Friday - 9 am to 9 pm
- Saturday - Closed
- Sunday - 9 am to 5 pm
Hermust
- Monday - Closed
- Tuesday - 10 am to 5 pm
- Wednesday - 10 am to 5 pm
- Thursday - 10 am to 7 pm
- Friday - 10 am to 7 pm
- Saturday - 10 am to 5 pm
- Sunday - 10 am to 5 pm
Orā products are available for sale during Hermust opening hours.
Address
2471 Centre St, Montreal, Quebec, H3K 1J9
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What does Orā mean?
In French Polynesia, Monoï accompanies every individual from birth to old age and has a special importance for the inhabitants of the islands. It was therefore important for us to name our brand in the most representative way to honor the importance that monoi has for the people. This is why we chose "Orā", which means "to live" in Tahitian.
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How do I offer gratuity?
You will have the opportunity to leave a gratuity after your treatment. Gratuity is not included in the original price of your treatment.
What should I bring to my treatment?
- Mata: Just your beautiful smile. No need to bring anything else! We have everything covered.
- Fare: Please bring a swimsuit for the bath portion of the treatment. We encourage you to wear comfortable clothing to your treatment.
- Toa: Please bring a swimsuit for the bath portion of the treatment. We encourage you to wear comfortable clothing to your treatment.
We will provide slippers, a bathrobe, and all other necessities to offer the most tranquil experience.
What skincare products & tools will be used during my treatment?
Our skilled team will customize your service to match your unique skin type and requirements.
Mata
Products:
- Makeup remover
- Milk cleanser
- Gel cleanser
- Toner
- Enzyme exfoliant
- Mask
- Serum
- Orā Monoï Oil
- Eye cream
- Moisturize
- Sunscreen
Tools:
- Facial dry brush
- Mask brushes
- Ultrasonic spatula
- Scalp comb
Fare:
Products
- Makeup remover
- Milk cleanser
- Gel cleanser
- Toner
- Enzyme exfoliant
- Mask
- Serum
- Orā Monoï Oil
- Eye cream
- Moisturizer
- Sunscreen
- Orā Bath Immersion
Tools
- Facial dry brush
- Mask brushes
- Ultrasonic spatula
- Scalp comb
- Body dry brush
Toa:
Products
What certifications or designations do the skincare products used during my treatment have?
- GMP (Good Manufacturing Practices)
- Health Canada Certified
- FDA Approved
- Cosmos Organic (certified by Ecocert Greenlife)
- Cosmébio
For any other inquiries on Les Soins Orā, please send us an email at hello@theoraway.com.
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Cancellation Policy
Should you need to cancel your treatment, please do so at least 24 hours before your scheduled service to receive a full reimbursement within 3-5 business days. Failure to respect this policy will result in no reimbursement.
Reschedule Policy
To apply your initial payment to a rescheduled treatment, kindly reschedule at least 24 hours before your originally scheduled appointment. Failure to do so will result in a second complete payment for the rescheduled treatment.
For any other inquiries, please send us an email at hello@theoraway.com.
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The Orā Way Gift Card
The Orā Way Gift Card is available for purchase at www.theoraway.com and applies to all The Orā Way products and treatments. The Orā Way gift card is non-refundable.
Treatment Specific Gift Cards
All treatment specific gift cards are available for purchase at www.theoraway.com and are applicable to their respective The Orā Way treatments and selected duration. The treatment gift cards are non-refundable.
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Where can I find your products?
Our products are available online on www.theoraway.com, at our retail partners and in our boutique, 2471 Centre Street, Montréal. Visit our social media, our website and subscribe to our newsletter to be notified of the various points of sale that will be added.
How long can I keep my products?
The expiration date is indicated on each container in addition to the lot number. It is also possible to confirm the shelf life of the product after opening using the pictogram of the small open jar. For example, you can store Monoï Oil for 24 months after first use.
Where should I store my products?
It is best to store them at room temperature.
Can Monoï Oil be applied to oily skin?
Yes, Orā’s Monoï Oil can be applied to oily skin, but we recommend that you limit its application to once a day. You should know that our formula is a dry oil. It therefore easily penetrates the skin so as not to leave a greasy finish.
Are your products vegan?
Orā’s Monoï Oil is not considered vegan since honey is used in the formula.
Are your products organic?
The vast majority of the ingredients used in Orā’s Monoï Oil are certified organic.
Where are your products made?
We are proud that our products are imagined in Canada and created directly in French Polynesia, very close to the very place where Tiare flowers are grown and picked. We are delighted to work with local producers and professionals to offer a modern formula that respects tradition and environment.
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What are the delivery options?
- Canada: 7.99$ and free for orders over 99.00$
- USA: 15.00 $ flat rate
- International: 20.00 $ flat rate
How can I return my purchase?
For any comments, exchanges, or refund requests, please write to us at hello@theoraway.com.